The nearly $1,000 philips electric shaver has been broken for four months.

According to a report in the youth daily, a nearly $1, 000 philips shaver has been used for less than four months, and was told it would cost four hundred and five hundred yuan. On the morning of May 2, after a live interview with the reporter of the interactive rights protection hotline of "old luo gang", the customer replied in the afternoon that philips had promised to repair it free of charge.

The philips razor pays $4,500 for a bad repair in four months.

On Dec. 18, Ms. Ye bought a philips razor for $975 for Mr. Chu. The razor model is RQ1160, and Mr. Chu said it was his wife's birthday present. With this birthday present, he immediately suspended another brand of razors that had been used for more than a decade.

The failure occurred four months after his use. Mr. Chu said that on April 20, when he used the shaver as usual, the switch was turned on and the blade made an abnormal sound. After him repair service to philips, and requirements, according to the philips razor orchid road to the philips officially designated pits maintenance, maintenance staff heard the sound, but I do not know the fault location at the beginning, the tortuous finally diagnosed with a knife mesh deformation, and that is caused by improper use, maintenance need to change all net. "When I finally left, I asked them, and they said it was $4,500, and I needed to get out of it myself."

"This is a present for my birthday my wife, I always take good care, normal use, how bad will say I use undeserved, I this a few months use, the razor is neither throw, no fell a -- accidentally fell a all have no, how can say improper use?" Mr. Chu said he could not accept the request of the philips official maintenance site for his maintenance, while the other insisted that he pay for repairs at his own expense.

Even at his own expense maintenance, Mr Chu also have dissatisfaction, "I am the philips shaver, there are three knife nets, three segment, how bad a knife net only three segment and knife nets, you want to change if less maintenance, the price is not so expensive!"

After the interview

Philips responds to complaints that it can be repaired free of charge.

On May 2, this "old help you" interactive activist columns after complaints hotline journalists meet Mr Chu to the on-site interview, Mr Chu home he offers shopping invoice, he provided by philips razor really open a can hear the abnormal noise. But reporters can't see any impact marks.

"I say this is the razor that's been used for ten years." Said, from the drawer he took out another brand of "straight" is the old razor, "unexpectedly, the philips shaver, brand so ring, the style is novel, but the actual use is not as good as my original razor to that one."

At philips (China) investment co., LTD., after-sales service telephone, job number 1865 staff to tell the manager on duty immediately, ms xu xu, immediately said ms will treatment as soon as possible, reply as soon as possible.

On the afternoon of May 2, Mr Chu replied that philips had replied that it would provide free maintenance services.

The reporter didn't receive a reply from Ms. Xu. Reporter actively again at philips (China) investment co., LTD., after-sales service call, ms another xu Yang surname, according to respond to reporters after the interview, the company after discussion, is willing to provide free maintenance service to Mr Chu, so, because this rarely happens, after Mr Chu had affected consumer psychology, to do so is to make consumers have a better shopping experience.

Ms. Chu said she did not know the reason for the failure of Mr. Chu's razor.